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Articles

 Can I upgrade my account if I need to?

Upgrading your account to like plans (eg. standard cPanel hosting to standard cPanel Hosting) can...

 Company X is offering services for $Y why aren't you?

Their are many reasons why prices differ to vastly across the internet however some very...

 Do I need a domain name with my shared hosting?

A valid domain name is essential for all our standard and reseller hosting services, if you don't...

 Do I need a domain name with my virtual server?

While not essential, a domain name provides an easier to remember way to access the...

 Do you have a Service Level Agreement (SLA)?

Our Service Level Agreement (SLA) offers customers a 99% uptime guarantee.Our SLA can be...

 Do you offer any custom hosting packages?

We are more than happy to quote on meeting your exact needs.Contact our Sales Team with your...

 Do you place advertisements on customers websites?

We do not at any time place advertisements on any of our servers or hosting services.

 Do you resell your services?

We offer a number of Reseller hosting plans VIA our website.  Our reseller customers can...

 How do I add additional IP addresses?

Purchasing additional IP addresses can be done through our Customer Portal area.When signing...

 How is my billing plan handled?

During the sign up process, you can select to choose Monthly or Annually as your billing...

 How long until my shared hosting account will be activated?

A new Hosting account can be setup instantly.If you select our PayPal payment option, the payment...

 How often are the servers monitored?

Our infrastructure is monitored using both internal monitoring tools as well as external...

 I signed up for a service or opened a support ticket and haven't received an email.

Some email addresses or clients (such as gmail) are often a little overprotective when it comes...

 What hosting control panel does Techsmith use?

Our team has been involved in Servers and hosting for over 15 years, during this time our various...

 What type of connection will my server have to the Internet?

Each of our Virtual Private & Dedicated Servers will come with a 10Mbit port.  This can...

 When will my virtual server be setup?

All our Virtual Servers are initially setup manually within 24 hours.In the...

 Where are you servers located?

As we continue to grow and meet our customers needs, we also continue to add extra Point of...

 Will I have root access to my server?

All of our Virtual Server & Dedicated Servers customers will have the full root access they...

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